Read in English
Glossary
Account Recovery
Account recovery helps a provider verify a user who has lost access. It is separate from a deceased-user data request or estate authority.
Updated:
Definition
Account recovery is a provider's process for a user who cannot sign in normally, for example because a password or verification method is unavailable. It may involve identity checks and a reset. A successful technical recovery does not itself establish inheritance, ownership or permission to act for someone else.
Why It Matters
A family may need photos or invoices after a death, while the normal recovery page assumes the account holder is requesting access. The provider's deceased-user route may offer content, closure or another specific outcome without transferring a normal login.
Common Mistakes
- Do not answer identity questions as though you were the deceased or give passwords, codes or identity documents to an unverified recovery business. Do not close an account before resolving a needed data request.
Safe Best Practices
- State your own role and the precise outcome needed. Use official support, submit only the requested documents through the verified channel and keep the case reference. For your own planning, review recovery details when your phone or email changes.
Official sources
Related Terms
Recovery Code
A recovery or backup code is a secret issued in advance for an alternative sign-in route. It is different from a fresh text-message code.
Digital Executor
A digital executor is the person who coordinates digital after-death tasks such as locating accounts, preserving records, and working with providers, whether or not that role is formal in local law.
Related Articles
Email management
Handle a Deceased Person's Email Account
Compare Gmail, Outlook and Yahoo options after a death, including data requests, account closure, documents and connected services.
Account access
How to Access a Deceased Person's Online Accounts
How to gather documents, request lawful access, work with providers, and protect privacy when managing a deceased person's online accounts.